Thank you for shopping at PulsePresso.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to PulsePresso.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to PulsePresso, accessible from https://pulsepresso.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Return & refund application needs to be filed within 14 days from the order completed date.
  • We support order cancellation before shipping.
  • We don’t accept non-defective remorse returns.
  • If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.

Delayed in transit/No tracking info.

If there is no update of the tracking info for more than 14 business days (from the time shipping label created in the logistics website): The order will be fully refunded within 7 business days of the refund request unless the retailer has requested a replacement. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

Damaged in transit

If the order was damaged in transit, provided valid proof is provided.
The order will be fully refunded within 7 business days of the return request, unless the buyer has requested a replacement.
Valid proof: a screenshot showing the damage.

Returned to sender(except case: wrong shipping address left on orders)

If tracking shows the order returned to supplier’s warehouse:
The order will be fully refunded within 7 business days of the refund request.

Delivered but not received

If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on the order and confirmed by the carrier it was delivered to the wrong address, the order will be fully refunded or replaced within 7 business days.

2) If the delivered address is the same as the shipping address left on orders, and suppliers will only provide proof of delivery, the refund request will be denied.

Damaged or broken, stains/insignificant scratches/low quality etc., not as described (size/color/style), wrong item received, missing item/accessories.

If the packages/items ordered have problems (damaged/broken/stains/insignificant scratches/bad quality/not as described/ wrong item received, missing item, etc.), with the provision of reliable evidence, the order will either be replaced or refunded.

Supporting documents: photo/video of the goods issued and photo of the labeled packaging.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: